Return & Refund Policy

Return & Refund Policy — NoxenClub

At NoxenClub, your satisfaction is important to us. We understand that sometimes a purchase may not be exactly what you had in mind. That's why we aim to make our return and refund process as clear, convenient, and fair as possible.

🗓 30-Day Return Period

If you are not completely satisfied with your purchase, you may submit a return request within 30 days of receiving your order.

To qualify for a return, products should meet the following conditions:

Items must remain unworn and unused.
Products must be unwashed and in their original condition.
All original labels and tags must remain attached.
Original packaging should be included whenever possible.

Products showing signs of use, alterations, damage, or missing original tags may be ineligible for return, subject to applicable consumer protection laws.

📦 Steps to Request a Return

To begin the return process, please follow these steps:

Contact us at 📧 support@noxenclub.com, providing your order number and the reason for your return.
Our customer support team will typically respond within 12 business hours on weekdays with further instructions.
Once your request is approved, carefully package the item and follow the return shipping instructions provided by our team.
Send the package to the designated return address.
After the returned product arrives and passes inspection, we will arrange the applicable refund or exchange.

Please wait for return authorization before shipping any items back.

💰 Refund Processing

Once your returned merchandise has been received and inspected, we will proceed with the refund if it meets the return requirements.

Approved refunds are generally processed within 3–5 business days after the returned item is received.
Payments will be credited to your original payment method.
A confirmation email will be sent once the refund has been successfully processed.

Please be aware that the time required for the funds to appear in your account may vary depending on your bank or payment provider.

🔁 Exchange Policy

If you would prefer another size or product instead of a refund, you may request an exchange when contacting our support team.

Please indicate your preferred replacement item when submitting your request.
All exchanges depend on current inventory and product availability.
If your selected replacement is unavailable, we will arrange a refund for the eligible returned item instead.

🚚 Return Shipping Fees

The responsibility for return shipping costs depends on the reason for your request:

Incorrect or Defective Products: If you receive an incorrect item or a product with a confirmed defect, NoxenClub will cover the applicable return shipping expenses.
Personal Preference: For returns due to a change of mind or personal preference, the customer is generally responsible for return shipping costs.

⚠️ Important Return Guidelines

Before submitting a return, please keep the following points in mind:

All returns require prior approval from our customer support team.
Items shipped back without authorization may not be accepted or processed.
Original delivery charges are generally non-refundable, except when an item is faulty or where otherwise required by applicable law.
Products identified as Sale or Final Clearance may have additional return restrictions, where permitted by applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable laws.